[Production] Delays in Operational Notifications related to Transfers and Masspays

Incident Report for Dwolla

Resolved

Our team has processed all pending notifications. The incident is resolved. Thank you for your patience.
Posted May 16, 2025 - 22:27 CDT

Update

A fix has been deployed, and new notifications are being processed normally. Our team is working through a process to send the pending notifications that were generated from approximately 3:20pm through 7pm CT. We will update the incident when that is completed.
Posted May 16, 2025 - 20:58 CDT

Identified

We are currently experiencing delays in sending certain operational notifications. This impacts only the email notifications themselves and does not affect the underlying transaction processing or any other parts of the platform.

Affected Operational Notification:
- MassPay completed emails
- Some transfer completion and transfer failed emails

Our team is actively investigating the cause, and we will provide further updates as we work to resolve this issue. Thank you for your patience.
Posted May 16, 2025 - 17:00 CDT
This incident affected: API - Production.