Experiencing issues updating Customers and retrieving Customers list

Incident Report for Dwolla

Resolved

This incident has been resolved.

Posted Nov 09, 2020 - 17:16 CST

Monitoring

A fix has been implemented and we're monitoring the results.

Posted Nov 09, 2020 - 17:14 CST

Update

We are continuing to work on a fix for this issue.

Posted Nov 09, 2020 - 17:02 CST

Identified

We have identified an issue with updating Customer information and listing Customers via the API and are working a fix. Valid requests to retrieve a list of Customers and update Customers are returning a 500 with a ServerError error response code.

Impacted endpoints:
POST /customers/{id}
GET /customers

Impacted pages in the Dashboard:
/customers

Posted Nov 09, 2020 - 17:01 CST

This incident affected: API - Production, API - Sandbox, Website - Production, and Website - Sandbox.