We experienced a service disruption in our Production environment between 11:25 AM and 11:36 AM CT.
The issue was related to intermittent resource contention which impacted the processing of balance-related requests. This resulted in elevated error rates for: - Balance Inquiries: Retrieving account or funding source balances. - Transfer Requests: Initiating transfers, particularly those involving balance sources.
System performance stabilized at 11:36 AM CT and error rates have returned to normal. We are continuing to monitor our systems to ensure sustained stability while we complete our internal review.
Posted Apr 28, 2026 - 11:55 CDT
Investigating
We are currently investigating reports of intermittent failures and elevated error rates (500 Internal Server Errors) affecting balance checks and balance-sourced transfers within our Production API. Our engineering team is actively working to identify the root cause. We will provide an update as soon as more information is available.